Privacy Policy

At Leads Under Control, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI call handling and GoHighLevel automation services.

1. Information We Collect

A. Contact Information

We collect your name, email address, phone number, and business contact details when you:

• Request a free audit or consultation
• Sign up for our service
• Contact us via our website or phone

B. Business Information

To configure your AI system properly, we collect:

• Business name, industry, and service area
• Service categories and pricing structure
• Qualification criteria and customer types
• Appointment scheduling information
• Dispatch and team routing preferences

C. Call and Communication Data

When you use our services, we collect and process:

• Inbound call recordings (with appropriate consent)
• Call transcripts and AI analysis
• Lead information captured by our AI system
• SMS messages (when SMS service is used)
• Email communications through our platform

D. Usage and Analytics Data

We automatically collect:

• Call volume and frequency data
• Lead conversion metrics and performance analytics
• System usage patterns and feature utilization
• Integration activity with GoHighLevel and other connected services
• IP addresses, browser type, device information (via cookies)

E. Payment Information

Billing information is collected securely through our payment processor. We do not directly store full credit card details; payment processing is handled by PCI-compliant third-party processors.

2. How We Use Your Information

A. Service Delivery

We use your information to:

• Configure and operate your custom AI call handling system
• Integrate with GoHighLevel and manage your CRM/automation workflows
• Route inbound calls and process lead capture
• Deliver SMS, email, and automated follow-up sequences
• Track call recordings and transcripts for quality and training
• Provide ongoing system optimization and maintenance

B. Communication

We use contact information to:

• Send service updates, billing notifications, and account information
• Respond to inquiries and provide customer support
• Deliver performance reports and optimization recommendations
• Send announcements about new features or services (with opt-in for marketing)

C. Analytics and Optimization

We analyze usage data to:

• Improve system performance and reliability
• Enhance AI script quality and lead qualification accuracy
• Identify optimization opportunities specific to your industry
• Generate your monthly ROI reports and performance metrics

D. Training and Quality

We may review call recordings and transcripts to evaluate AI system performance, train and improve our AI models, and ensure compliance with your quality standards.

3. SMS (10DLC) Compliance

A. Opt-In Requirement

SMS messages are only sent to customers who have explicitly opted in to receive communications from your business. We maintain opt-in records and only initiate SMS campaigns with proper consent.

B. Opt-Out (STOP) Instructions

All SMS messages include opt-out instructions. Recipients can reply "STOP" to unsubscribe, and we immediately honor this request.

C. Message Rates and Frequency

Standard message and data rates apply. Message frequency varies based on your business type and customer preferences.

D. 10DLC Compliance

Our SMS service operates under 10DLC (10-Digit Long Code) standards. We comply with all carrier regulations, filtering requirements, and best practices for business SMS communication.

E. No Sharing of SMS Opt-In Data

We do not share, sell, rent, or disclose your SMS opt-in or phone number information with any third parties or affiliates for their own marketing purposes. Your SMS consent data is used solely to deliver the messaging services you have requested from Leads Under Control LLC.

4. Information Sharing and Disclosure

A. We Do Not Sell Your Data

Leads Under Control does not sell, rent, or trade your personal information to third parties for marketing purposes.

B. Service Providers and Partners

We share information with trusted service providers who help us deliver our services:

• GoHighLevel: Your system runs on the GHL platform. Data is stored and processed through GoHighLevel's secure infrastructure.
• Payment Processors: PCI-compliant processors handle billing.
• Communication Services: SMS, email, and call providers to deliver the services you've requested.
• Analytics Providers: We may use analytics services (e.g., Google Analytics) to understand usage patterns.

C. Legal Requirements

We may disclose information if required by law, court order, government request, or when necessary to protect our legal rights and the safety of others.

5. Data Security

We implement comprehensive security practices including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Restricted access to sensitive information on a need-to-know basis

HIPAA Considerations

For medical and healthcare clients: We do not directly store Protected Health Information (PHI) in our AI scripts or recordings. If you choose to store PHI in GoHighLevel's CRM, you are responsible for ensuring HIPAA compliance. We can discuss HIPAA-compliant configurations upon request.

6. Your Rights and Choices

You have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Reply "STOP" to any SMS message to unsubscribe
• Receive your data in a portable format
• Object to certain uses of your information

To exercise any of these rights, contact us at hello@leadsundercontrol.com or +1 (877) 331-5596. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. Types include essential, performance, analytics, and marketing cookies. You can control cookies through your browser settings.

8. Data Retention

• Account Information: Retained during service and for 7 years after termination for compliance
• Call Recordings: Typically retained for 90 days unless longer retention is required
• Billing Information: Retained for 7 years as required by tax regulations
• Usage Analytics: Aggregated data retained for historical reporting; individual data typically 12 months

9. Privacy Rights by Jurisdiction

California (CCPA/CPRA)

California residents have the right to know what personal information is collected, delete personal information, opt-out of the sale of personal information (which we do not engage in), and correct inaccurate information.

EU/GDPR

For individuals in the EU, UK, or under GDPR: We process personal data lawfully under Legitimate Business Interest and Contract performance. You have rights including access, correction, erasure, and data portability.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to Leads Under Control's practices. We are not responsible for the privacy practices of third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Effective Date" and posting the revised policy on our website.